账号与数据删除
最后更新：2026年10月2日
本页面用于申请删除“沉默大陆”Google Play 版本（com.legend.cm）的游戏账号及关联数据。运营者：沉默大陆（个人开发者）。您无需重新安装或登录游戏，即可通过下面的邮箱提交请求。
提交账号与数据删除请求
接收邮箱：xup5387@gmail.com
邮件主题：【沉默大陆账号删除请求】
点击按钮仅打开您的邮件程序，不会自动提交或删除账号。若未安装邮件程序，可使用任意邮箱向上述地址发送邮件。
一、邮件需要提供什么
- 希望删除的游戏账号标识，以及角色名称或角色 ID；
- 区服名称或编号；
- 请求“注销账号并删除关联数据”，或希望删除的具体数据范围；
- 可接收回复的邮箱。必要时可提供用于协助核验的订单号或其他最少证明。
请勿发送密码、密保答案、身份证号码或完整银行卡资料。我们会以适当方式核验账号归属，仅要求必要信息。未付费账号也可以申请删除，不要求购买商品或重新安装游戏。
二、处理步骤与时间
- 通过上方邮箱发送请求；
- 我们通常在 5 个工作日内回复，并说明需要的账号归属核验信息；
- 核验完成后，通常在 30 个自然日内完成删除或不可逆匿名化；如依法需要延长，会说明原因及预计时间；
- 通过邮件告知完成结果，以及依法或为未结争议保留的最少记录、原因和期限。
这是由运营者处理的邮件申请流程，不是即时自动注销。仅停用或冻结账号不作为完成删除。
三、删除的数据范围
| 数据类别 | 通常删除的内容 |
|---|---|
| 账号与验证 | 账号记录、登录凭据、账号找回信息及关联的联系数据。 |
| 游戏数据 | 关联角色、进度、等级、装备、道具、元宝及账号关联记录。 |
| 社交内容 | 可归属于账号的好友、公会关联及聊天记录；为保护其他玩家权益需保留的共有内容，将删除您的关联标识或作不可逆匿名化。 |
| 设备与日志 | 与账号关联的设备标识、连接日志及技术记录，但下述依法或为安全争议保留的最少记录除外。 |
四、必要保留与备份
仅在履行法律保存义务、防范已发现的欺诈、处理未结退款或争议等正当理由所需的范围和期间，保留最少交易、安全或申诉记录；目的完成和法定保存期届满后删除或不可逆匿名化。我们会在处理结果中告知具体保留范围、原因和期限。不会用永久冻结账号代替删除，也不会因有交易记录而无限期保留全部角色数据。
备份残留会随正常备份替换周期移除，期间不恢复为日常使用数据；灾难恢复后会再次执行已完成的删除。Google 等独立服务保存的数据需按其自身流程处理，游戏账号删除不会自动删除您的 Google 账号或其交易记录。
五、删除的影响与其他选择
删除完成后可能无法恢复账号、角色、进度及虚拟权益，请先了解影响。删除本身不等于申请退款，也不取消依法享有的退款权利；有付费问题可另按退款政策处理。您也可申请访问、更正或仅删除特定数据；如该数据是服务必需的，我们会说明对功能的影响。
卸载应用或清除设备中的应用数据，只移除本机副本，不会删除服务器账号。未成年人监护人可通过相同邮箱提出请求。更多数据处理说明见隐私政策。
六、联系运营者
Account and data deletion — English
Request deletion of your 沉默大陆 Google Play account (package com.legend.cm) and associated data. Operator: 沉默大陆 (individual developer). You do not need to reinstall or log in to the game.
Request account deletion by email
Email: xup5387@gmail.com
Subject: [沉默大陆 Account Deletion Request]
The button opens your email application; it does not submit a request or delete anything automatically. You may instead send an email using any mail service.
What to include
Provide the account identifier, character name or ID, server, your requested scope (delete the account and associated data, or specified data), and a reply email address. We may ask for minimum ownership evidence, such as an order ID. Do not send your password, security-question answers, identity-document number or full card information. Deletion is available to non-paying accounts and does not require a purchase or reinstallation.
Process and timing
We normally reply within 5 business days. After ownership verification, deletion or irreversible anonymization is normally completed within 30 calendar days. If a lawful extension is necessary, we explain why and give an expected time. Our completion response explains any retained records, reasons and periods. This is an operator-handled email process, not immediate automatic deletion; freezing or disabling an account alone is not deletion.
Scope and retention
Deletion covers account and authentication records, associated characters, progress, items and currency, social associations, attributable chat, device identifiers and related logs. Shared content needed to protect other players is de-linked from you or irreversibly anonymized. Only minimum transaction, security or appeal records needed for legal obligations, identified fraud, unresolved refunds or disputes are retained for the relevant period, then deleted or irreversibly anonymized. We explain actual retention in our response and do not indefinitely retain all character data because transactions exist.
Residual backups are removed through the normal backup replacement cycle and are not restored for everyday use. Completed deletions are reapplied after disaster recovery. Independently held Google or other provider records follow their own processes; game deletion does not delete your Google account or Google’s transaction records.
Consequences and alternatives
Account, character, progress and virtual benefits may be unrecoverable after deletion. Deletion and refunds are separate and deletion does not remove statutory refund rights; see the Refund Policy. You may also request access, correction or deletion of particular data; we explain any effect on essential functions. Uninstalling or clearing app data removes local copies, not the server account. Guardians may contact us using the same email.
Read the Privacy Policy for other processing details.
Operator: 沉默大陆 (individual developer)
Support, privacy and account deletion: xup5387@gmail.com
Please identify the app as 沉默大陆. Do not email your password, security-question answers, full payment-card details, or identity-document number.