Refund and Cancellation Policy

Last updated: November 7, 2026

This policy covers digital items in the Google Play version of 沉默大陆 operated by 沉默大陆, an individual developer. In-app purchases are available, and digital items in the Google Play version are purchased through Google Play Billing.

1. Refund rules and requests

Google Play refunds depend on product type, purchase time, payment method, region, Google Play policy and applicable law. Approval and timing depend on the specific outcome. We impose no universal 14-day cutoff or blanket no-refund rule that overrides Google Play policies or mandatory rights.

Use the official Google Play refund guidance, or contact us to investigate an order. Unauthorized charges can be reported through Google’s relevant process.

2. Missing delivery, duplicate charges and errors

Provide your game account or character, server, Google Play order ID (usually beginning with GPA), purchase time and description. We check the order and delivery records and address redelivery, correction or refunds as applicable. An order already refunded by Google is not fulfilled again with the same item.

3. Cancellation, pending orders and item use

Pending, cancelled or unverifiable orders are not delivered. Cancellation options for pending orders depend on their actual Google Play status and available actions. Item use is relevant to the facts, but does not remove mandatory refund rights.

The current integration is for one-time consumable items and has no auto-renewing subscriptions. If subscriptions are later introduced, renewal, cancellation and refund terms will be disclosed before purchase.

4. Refund method and game benefits

Approved refunds follow Google Play or the relevant payment channel’s rules. Partial-refund eligibility and amounts depend on the order and channel; partial refunds are not guaranteed for every order. Payment method and provider determine settlement time.

After a refund or reversal, unused currency or items associated with that order may be removed, or related records lawfully corrected. A legitimate refund request does not automatically result in an account ban. Suspected fraud is investigated separately, and you may appeal an outcome.

5. Account deletion

Deletion does not itself request a refund or erase Google Play’s records. Refund and deletion requests may be submitted separately. We explain any minimum records needed for refunds or legal obligations; unresolved transactions do not justify indefinite retention of all account data.

6. Contact and appeals